Our first nine publications can be accessed free of charge by clicking the links below:
The power of relationship-based supervision in supporting social work retention: A case study from long-term ethnographic research in child protection
Abstract
Supervision is a core component of professional support and development in social work. In many settings, and perhaps particularly in children’s services, it is valued as crucial in safe decision-making, practice reflection, professional development and staff support. Research has demonstrated that supervision and staff support also contribute to social worker retention in child welfare services. Drawing on data gathered in a 15-month ethnographic, longitudinal study of child protection work that included observations of supervision, we were able to observe the impact of supportive supervisory relationships on social workers’ decision-making about staying in their current workplace. This article presents a single case that demonstrates the potential impact of effective relationship-based supervision on retention and calls for a more humane approach to social work supervision against dominant managerial themes that have increasingly burdened the profession.
Supervision in child protection: a space and place for reflection or an excruciating marathon of compliance?
Abstract
Supervision is promoted as an essential element of effective professional practice in social work. Its benefits include promoting reflective social work and assisting with the management of the emotions generated in challenging practice. This article reports on the observations of supervision in a 15-month ethnographic study of social work teams on two very different sites in England, one using hot-desking the other a small team design. Our findings show how supervision is constituted by temporal, spatial and relational elements and that some current organisational designs do not create the ideal environment for reflective supervision to flourish. Far from providing an opportunity for containment of challenging emotions, supervision was sometimes a source of stress. It was experienced as reflective and containing where managers were accessible and space was made for thinking in a context of openness that encouraged regular deep conversations about current work. By experiencing the atmospheres of supervisory encounters and organisational cultures, this study has enabled us to produce new insights into the embodied nature of supervision as it is lived.
Relationship-based practice and the creation of therapeutic change in long-term work: social work as a holding relationship
Abstract
Relationship-based practice has become an influential theory through which social work practice is understood. However, much more critical attention needs to be given to the kinds of relationships involved. This paper is based on an ethnographic study of long-term social work that spent 15 months observing practice with service users and organisational life to find out how social workers establish and sustain long-term relationships with children and parents in child protection cases, or don’t. The paper introduces into the literature the concept of a ‘holding relationship’, which was present in several of the cases we studied, especially where therapeutic change occurred. The aims of the paper are to document the nature of a holding relationship and to develop it as a concept. A ‘holding relationship’ involved social workers being reliable, immersing themselves in the service user’s day-to-day existence and developing their life-skills, getting physically and emotionally close to them, and practicing critically by taking account of power and inequalities. The concept of a ‘holding relationship’ draws on psycho-dynamic and sociological theory to provide new ways of thinking that can help make sense of the practical and emotional relating involved in social work and promote the development of such helpful relationships.
Hostile relationships in social work practice: anxiety, hate and conflict in long-term work with involuntary service users
Abstract
While recognition that some service users do not want social work involvement has grown in recent years, little research has explored what relationships between social workers and ‘involuntary clients’ look and feel like in practice and how they are conducted in real time. This paper draws from research that observed long-term social work practice in child protection and shows how relationships based on mutual suspicion and even hate were sustained over the course of a year, or broke down. Drawing on a range of psycho-social theories, the paper adds to the literature on relationship-based practice by developing the concept of a ‘hostile relationship’. The findings show how hostile relationships were enacted through conflict and resistance – especially on home visits – and how anxiety and other intense feelings were often avoided by individuals and organisations. Much more needs to be done to help social workers recognise and tolerate hostility and hate, to not retaliate and to enact compassion and care towards service users.
Revealing the hidden performances of social work practice: The ethnographic process of gaining access, getting into place and impression management
Abstract
Whilst the empirical process of research highlights substantive findings, understanding the methodological approach in which access is gained and sustained on field sites is also an integral part of the data. Gaining access in ethnographic studies, in particular, is a complex task which requires researchers to continually negotiate systems and processes in order that they may reflect on the socially embedded practices of their chosen fields. However, once the researchers are accepted, the ethnographer then has to be aware of the effect their presence has on the field and that access is a continual process of negotiation and contestation. Based on a longitudinal study, which conducted a 15-month ethnography in two social work organizations, this article will explore the dilemmas various members of a research team experienced when trying to blend into the different sites. And then, once having achieved their desired position, the challenges they encountered when they realized that their presence was affecting the performances of their participants. We conclude by discussing the importance of reflexivity, power and ethics. Ethnographic research may be a more natural way for researchers to collect data, but it is also a method which positions researchers in situations, where they can easily influence encounters and, in effect, become part of the findings as well.
The nature and culture of social work with children and families in long‐term casework: Findings from a qualitative longitudinal study
Abstract
Social work in the United Kingdom is preoccupied with what social workers cannot do due to having limited time to spend with service users. Yet remarkably little research has examined what social workers actually do, especially in long‐term relationships. This paper draws from an ethnographic study of two social work departments in England that spent 15 months observing practice and organizational life. Our findings show that social work some of the time has a significant amount of involvement with some service users and the dominant view that relationship‐based practice is rarely achieved is in need of some revision. However, families at one research site received a much more substantial, reliable overall service due to the additional input of family support workers and having a stable workforce who had their own desks and were co‐located with managers in small team offices. This generated a much more supportive, reflective culture for social workers and service users than at the second site, a large open plan “hot‐desking” office. Drawing on relational, systemic, and complexity theories, the paper shows how the nature of what social workers do and culture of practice are shaped by the interaction between available services, office designs, and practitioners', managers', and service users' experiences of relating together.
From Snapshots of Practice to a Movie: Researching Long-Term Social Work and Child Protection by Getting as Close as Possible to Practice and Organisational Life
Abstract
Research into social work and child protection has begun to observe practice to find out what social workers actually do, however, no such ethnographic research has been done into long-term practice. This article outlines and analyses the methods used in a study of long-term social work and child protection practice. Researchers spent fifteen months embedded in two social work departments observing organisational practices, culture and staff supervision. We also regularly observed social worker’s encounters with children and families in a sample of thirty cases for up to a year, doing up to twenty-one observations of practice in the same cases. Family members were also interviewed up to 3 times during that time. This article argues that a methodology that gets as close as possible to practitioners and managers as they are doing the work and that takes a longitudinal approach can provide deep insights into what social work practice is, how helpful relationships with service users are established and sustained over time, or not, and the influence of organisations. The challenges and ethical dilemmas involved in doing long-term research that gets so close to social work teams, casework and service users for up to a year are considered.
The use of Facebook in social work practice with children and families: exploring complexity in an emerging practice
Abstract
This article draws from a 15-month participant observation study of social work and child protection practices in England to illustrate how social workers used Facebook to gain another view of service-users’ lives. Social media use was not an intended focus for the study, its presence emerged during our data analysis. While some research has shown that such practices occur, our long-term ethnographic approach provides new insights into how Facebook was actually used in ongoing casework with families and why it was used. Our findings show that Facebook use took multiple forms. Some social workers actively searched service users’ Facebook pages and some opposed any such usage. We further advance the literature by introducing a third group who were unwillingly “drawn into” acting on Facebook information presented to them by others such as their managers. Our research insights suggest that social work must pause to consider the implications of these complex emerging practices.
“Isn't it funny the children that are further away we don't think about as much?”: Using GPS to explore the mobilities and geographies of social work and child protection practice.
Abstract
Social work is an inherently mobile and spatial profession; child protection social workers travel to meet families in diverse contexts, such as families' homes, schools, court and many more. However, rising bureaucracy, managerialism and workloads are all combining to push social workers to complete increasing volumes of work outside their working hours. Such concerns lead to the perception that social workers are increasingly immobilised, finding themselves desk-bound and required to spend much of their working day navigating time-consuming computer systems. This immobilisation of social workers has considerable implications, restricting professionals' abilities to undertake the face-to-face work required to build relationships with families. However, until now, the actual movements of social workers, and how (lack of) movement affects ability to practice, remain unknown. In this paper we report on innovative research methods using GPS [Global Positioning System] devices that can trace social workers' mobilities and explore the use of office space, home working and visits to families in two English social work departments. This article presents unique findings that reveal how mobile working is shaping social care practitioner wellbeing and practice.
The power of relationship-based supervision in supporting social work retention: A case study from long-term ethnographic research in child protection
Abstract
Supervision is a core component of professional support and development in social work. In many settings, and perhaps particularly in children’s services, it is valued as crucial in safe decision-making, practice reflection, professional development and staff support. Research has demonstrated that supervision and staff support also contribute to social worker retention in child welfare services. Drawing on data gathered in a 15-month ethnographic, longitudinal study of child protection work that included observations of supervision, we were able to observe the impact of supportive supervisory relationships on social workers’ decision-making about staying in their current workplace. This article presents a single case that demonstrates the potential impact of effective relationship-based supervision on retention and calls for a more humane approach to social work supervision against dominant managerial themes that have increasingly burdened the profession.
Supervision in child protection: a space and place for reflection or an excruciating marathon of compliance?
Abstract
Supervision is promoted as an essential element of effective professional practice in social work. Its benefits include promoting reflective social work and assisting with the management of the emotions generated in challenging practice. This article reports on the observations of supervision in a 15-month ethnographic study of social work teams on two very different sites in England, one using hot-desking the other a small team design. Our findings show how supervision is constituted by temporal, spatial and relational elements and that some current organisational designs do not create the ideal environment for reflective supervision to flourish. Far from providing an opportunity for containment of challenging emotions, supervision was sometimes a source of stress. It was experienced as reflective and containing where managers were accessible and space was made for thinking in a context of openness that encouraged regular deep conversations about current work. By experiencing the atmospheres of supervisory encounters and organisational cultures, this study has enabled us to produce new insights into the embodied nature of supervision as it is lived.
Relationship-based practice and the creation of therapeutic change in long-term work: social work as a holding relationship
Abstract
Relationship-based practice has become an influential theory through which social work practice is understood. However, much more critical attention needs to be given to the kinds of relationships involved. This paper is based on an ethnographic study of long-term social work that spent 15 months observing practice with service users and organisational life to find out how social workers establish and sustain long-term relationships with children and parents in child protection cases, or don’t. The paper introduces into the literature the concept of a ‘holding relationship’, which was present in several of the cases we studied, especially where therapeutic change occurred. The aims of the paper are to document the nature of a holding relationship and to develop it as a concept. A ‘holding relationship’ involved social workers being reliable, immersing themselves in the service user’s day-to-day existence and developing their life-skills, getting physically and emotionally close to them, and practicing critically by taking account of power and inequalities. The concept of a ‘holding relationship’ draws on psycho-dynamic and sociological theory to provide new ways of thinking that can help make sense of the practical and emotional relating involved in social work and promote the development of such helpful relationships.
Hostile relationships in social work practice: anxiety, hate and conflict in long-term work with involuntary service users
Abstract
While recognition that some service users do not want social work involvement has grown in recent years, little research has explored what relationships between social workers and ‘involuntary clients’ look and feel like in practice and how they are conducted in real time. This paper draws from research that observed long-term social work practice in child protection and shows how relationships based on mutual suspicion and even hate were sustained over the course of a year, or broke down. Drawing on a range of psycho-social theories, the paper adds to the literature on relationship-based practice by developing the concept of a ‘hostile relationship’. The findings show how hostile relationships were enacted through conflict and resistance – especially on home visits – and how anxiety and other intense feelings were often avoided by individuals and organisations. Much more needs to be done to help social workers recognise and tolerate hostility and hate, to not retaliate and to enact compassion and care towards service users.
Revealing the hidden performances of social work practice: The ethnographic process of gaining access, getting into place and impression management
Abstract
Whilst the empirical process of research highlights substantive findings, understanding the methodological approach in which access is gained and sustained on field sites is also an integral part of the data. Gaining access in ethnographic studies, in particular, is a complex task which requires researchers to continually negotiate systems and processes in order that they may reflect on the socially embedded practices of their chosen fields. However, once the researchers are accepted, the ethnographer then has to be aware of the effect their presence has on the field and that access is a continual process of negotiation and contestation. Based on a longitudinal study, which conducted a 15-month ethnography in two social work organizations, this article will explore the dilemmas various members of a research team experienced when trying to blend into the different sites. And then, once having achieved their desired position, the challenges they encountered when they realized that their presence was affecting the performances of their participants. We conclude by discussing the importance of reflexivity, power and ethics. Ethnographic research may be a more natural way for researchers to collect data, but it is also a method which positions researchers in situations, where they can easily influence encounters and, in effect, become part of the findings as well.
The nature and culture of social work with children and families in long‐term casework: Findings from a qualitative longitudinal study
Abstract
Social work in the United Kingdom is preoccupied with what social workers cannot do due to having limited time to spend with service users. Yet remarkably little research has examined what social workers actually do, especially in long‐term relationships. This paper draws from an ethnographic study of two social work departments in England that spent 15 months observing practice and organizational life. Our findings show that social work some of the time has a significant amount of involvement with some service users and the dominant view that relationship‐based practice is rarely achieved is in need of some revision. However, families at one research site received a much more substantial, reliable overall service due to the additional input of family support workers and having a stable workforce who had their own desks and were co‐located with managers in small team offices. This generated a much more supportive, reflective culture for social workers and service users than at the second site, a large open plan “hot‐desking” office. Drawing on relational, systemic, and complexity theories, the paper shows how the nature of what social workers do and culture of practice are shaped by the interaction between available services, office designs, and practitioners', managers', and service users' experiences of relating together.
From Snapshots of Practice to a Movie: Researching Long-Term Social Work and Child Protection by Getting as Close as Possible to Practice and Organisational Life
Abstract
Research into social work and child protection has begun to observe practice to find out what social workers actually do, however, no such ethnographic research has been done into long-term practice. This article outlines and analyses the methods used in a study of long-term social work and child protection practice. Researchers spent fifteen months embedded in two social work departments observing organisational practices, culture and staff supervision. We also regularly observed social worker’s encounters with children and families in a sample of thirty cases for up to a year, doing up to twenty-one observations of practice in the same cases. Family members were also interviewed up to 3 times during that time. This article argues that a methodology that gets as close as possible to practitioners and managers as they are doing the work and that takes a longitudinal approach can provide deep insights into what social work practice is, how helpful relationships with service users are established and sustained over time, or not, and the influence of organisations. The challenges and ethical dilemmas involved in doing long-term research that gets so close to social work teams, casework and service users for up to a year are considered.
The use of Facebook in social work practice with children and families: exploring complexity in an emerging practice
Abstract
This article draws from a 15-month participant observation study of social work and child protection practices in England to illustrate how social workers used Facebook to gain another view of service-users’ lives. Social media use was not an intended focus for the study, its presence emerged during our data analysis. While some research has shown that such practices occur, our long-term ethnographic approach provides new insights into how Facebook was actually used in ongoing casework with families and why it was used. Our findings show that Facebook use took multiple forms. Some social workers actively searched service users’ Facebook pages and some opposed any such usage. We further advance the literature by introducing a third group who were unwillingly “drawn into” acting on Facebook information presented to them by others such as their managers. Our research insights suggest that social work must pause to consider the implications of these complex emerging practices.
“Isn't it funny the children that are further away we don't think about as much?”: Using GPS to explore the mobilities and geographies of social work and child protection practice.
Abstract
Social work is an inherently mobile and spatial profession; child protection social workers travel to meet families in diverse contexts, such as families' homes, schools, court and many more. However, rising bureaucracy, managerialism and workloads are all combining to push social workers to complete increasing volumes of work outside their working hours. Such concerns lead to the perception that social workers are increasingly immobilised, finding themselves desk-bound and required to spend much of their working day navigating time-consuming computer systems. This immobilisation of social workers has considerable implications, restricting professionals' abilities to undertake the face-to-face work required to build relationships with families. However, until now, the actual movements of social workers, and how (lack of) movement affects ability to practice, remain unknown. In this paper we report on innovative research methods using GPS [Global Positioning System] devices that can trace social workers' mobilities and explore the use of office space, home working and visits to families in two English social work departments. This article presents unique findings that reveal how mobile working is shaping social care practitioner wellbeing and practice.
